Soporte Postventa & Garantía: El compromiso Evo-Spirit
Nuestro compromiso de soporte postventa
At Evo-Spirit, we design our skateboards to be easily repairable. Our after-sales support workshop is based in Pornichet (Loire-Atlantique), with a team of passionate technicians who know every model. We'll support you whether your skateboard is under warranty or not.
¿Cómo funciona?
- Contáctenos via the form below, by email (info@evo-spirit.com) or by phone on +33 2 40 22 16 22 (Monday to Friday).
- Remote diagnosis: describe the problem, send photos or videos. Our technicians will identify the cause.
- DIY repair: if the problem is simple, we'll send you the part with a tutorial. Our skateboards are designed for this.
- Send to workshop: if a technical intervention is necessary, send us your board. The diagnosis is free.
- Repair and return: we'll repair and send your skateboard back to you.
Please describe the problem precisely and include all necessary information (skateboard model, purchase date, order number). This allows us to process your request more quickly.
Rellenar el formulario de reparación
Garantía de Producto Nuevo
All our new electric skateboards come with a warranty covering manufacturing defects:
| Artículo | Duración | Cobertura |
|---|---|---|
| Monopatín completo (mecánico, electrónico) | 2 years | Defectos de fabricación |
| Batería 14Ah / 15Ah (Diseñada en Francia) | 2 years | Defectos de fabricación |
| Batería 7Ah (Cruz V2) | 2 years | Defectos de fabricación |
| Batería Estándar 7.5Ah | 1 year | Defectos de fabricación |
| Batería 5.2Ah (Cruz V2) | 1 year | Defectos de fabricación |
| Mano de obra | 2 years | Incluido |
Garantía de Producto Usado / Reacondicionado
Used or refurbished skateboards sold on our website come with a 6-month warranty, with the same coverage as new products (manufacturing defects).
Piezas de repuesto
Our skateboards are designed to last. All spare parts are available for up to 10 años after purchase. You can order them directly from our online shop or contact our customer service.
Lo que no está cubierto por la garantía
The warranty exclusively covers manufacturing defects. The following are not covered:
- Wear parts: drive belts, tyres, wheel rubbers, bearings, grip tape. These items require regular replacement depending on usage.
- Accidental damage: deck breakage due to a jump or impact, dropping the remote control, collision.
- Water damage: water infiltration into the controller, battery corrosion due to humidity. Electric skateboards are not waterproof.
- Modifications: any modification to the skateboard (firmware, non-original components, customisation) voids the warranty on the affected parts.
- Improper use: overloading, use in unintended extreme conditions.
- Natural battery wear: intensive use leads to a gradual decrease in capacity. However, if the range drops by more than 30% before the end of the warranty, partial coverage may be considered.
Tarifas de ejemplo de soporte postventa (fuera de garantía)
| Servicio | Precio (IVA incl.) |
|---|---|
| Diagnóstico | Free |
| Mano de obra (en garantía) | Free |
| Envío de vuelta al taller | €29.90 |
| Encapsulado (resina aislante del controlador) | €29.00 |
For out-of-warranty spare parts, prices are indicated on our online shop. A full quote will be provided to you before any work is done.
Contáctenos
Correo electrónico: info@evo-spirit.com
Teléfono: +33 2 40 22 16 22 (Monday to Friday)
Address: IDS – 2c Avenue du Gulf Stream – 44380 Pornichet
